A digital patient journey
Digital often promotes the benefits for consumers or end users. However there are also numerous benefits operationally for organisations to adopt technology and automation. 60% of the younger generations of both patients and professionals support the use of technology in healthcare. 71% would like to engage healthcare through a mobile application or interface.
Adopting new ideas does not necessarily need large technology investment. Providing a solution to findability in a complex multi site environment can be through the adoption of what3words. An innovative solution built from digital methodologies that can provide patients (and staff) with an engaging solution at a low cost.
The patient journey below outlines a simple generic patient flow through a hospital, to which some opportunities have been highlighted with benefits. If you would like to know more about what else we are doing with digital in healthcare contact us.
Transfer to ward
Less urgent injuries and illness
Urgent injuries and illness
Waiting time based on process of test results and required decision on best treatment
Further investigation required to assess the injury or illness
Exit A&E after treatment or referral to other service outside of the hospital
Patients requiring further treatment are admitted to a ward
Brought to A&E via
See and treat
Self attend A&E
Nurse assess urgency of injury or illness
Confirmation of emergency services assessment
Assessment and treatment in one step
Life threatening injuries and illness (immediate attention)
Waiting time based on order of arrival
Waiting time based on order of urgency
Operational dashboards presenting and visualising relevant information and data live, for management, process and financial measures.
Increase the effectiveness of patient care, staff utilisation and commercial measurements while bringing about reductions in cost.
Improve planning and scheduling of services and staff by improving processes and adopting workforce management technology.
Utilising social media platforms to better engage with patients and staff. Reducing cost, improving engagement and communication.
Automation of both clinical and administrative processes through process evaluation, optimisation and adoption of technology.
Building Information Modelling (BIM) can be utilised beyond construction of a new hospital. Once established it can be used to manage utilities, space and building operations.
An integrated, single-source of information across the entire health environment, providing a coordination point for smart devices, energy management, such as smart lighting and utilities management.
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