DIGITAL
A digital patient journey
Digital often promotes the benefits for consumers or end users. However there are also numerous benefits operationally for organisations to adopt technology and automation. 60% of the younger generations of both patients and professionals support the use of technology in healthcare. 71% would like to engage healthcare through a mobile application or interface.
Adopting new ideas does not necessarily need large technology investment. Providing a solution to findability in a complex multi site environment can be through the adoption of what3words. An innovative solution built from digital methodologies that can provide patients (and staff) with an engaging solution at a low cost.
The patient journey below outlines a simple generic patient flow through a hospital, to which some opportunities have been highlighted with benefits. If you would like to know more about what else we are doing with digital in healthcare contact us.
Admission
Leave A&E
Bed allocation
Pharmacy
Home
Transfer to ward
Less urgent injuries and illness
Urgent injuries and illness
Waiting time based on process of test results and required decision on best treatment
Further investigation required to assess the injury or illness
Exit A&E after treatment or referral to other service outside of the hospital
Patients requiring further treatment are admitted to a ward
Major injuries
Tests
Brought to A&E via
emergency services
Ambulance
Hand over
Resucitation
Registration
Assessment
See and treat
Minor injuries
Self attend A&E
Nurse assess urgency of injury or illness
Confirmation of emergency services assessment
Assessment and treatment in one step
Life threatening injuries and illness (immediate attention)
Waiting time based on order of arrival
Waiting time based on order of urgency
Home
Treatment
Diagnostic
Surgery
Therapeutic
Support
Pharmacy
Assessment
Discharge
Information dashboards
Operational dashboards presenting and visualising relevant information and data live, for management, process and financial measures.
Requires:
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Operational dashboards for people, process and financials
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Dynamic bed management
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RFID tracking and monitoring of patients, staff and assets
Reduce average lengths of stay and increases the number of patients seen
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Automated tracking
Increase the effectiveness of patient care, staff utilisation and commercial measurements while bringing about reductions in cost.
Requires:
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eRostering and automated scheduling
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Patient self-service registration
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Interoperability of information between departments
Streamline access points to services and specialists
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Dynamic workforce
Improve planning and scheduling of services and staff by improving processes and adopting workforce management technology.
Requires:
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Coordinated organisational change management
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Workflow standardisation by patient not department
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Detailed analytics and insight
Reduce variability in care between specialisms
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Social media
Utilising social media platforms to better engage with patients and staff. Reducing cost, improving engagement and communication.
Requires:
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Access to data and information
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Paperless automation and rules based processing
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Optimised use of suppliers management
Improved decision making across all departments
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Care optimisation
Automation of both clinical and administrative processes through process evaluation, optimisation and adoption of technology.
Requires:
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Real-time business intelligence and integrated dashboards
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Transparent performance metrics and accountability
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Consistent quality monitoring and reporting
Continuous operational and productivity improvements
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Intelligent buildings
Building Information Modelling (BIM) can be utilised beyond construction of a new hospital. Once established it can be used to manage utilities, space and building operations.
An integrated, single-source of information across the entire health environment, providing a coordination point for smart devices, energy management, such as smart lighting and utilities management.
Get in touch
email: amccallum@collinsongrant.com
mobile: 07715 495724
Manchester
Ryecroft
Aviary Road
Manchester
M28 2WF
Telephone: +44 161 703 5600