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A digital patient journey

Digital often promotes the benefits for consumers or end users. However there are also numerous benefits operationally for organisations to adopt technology and automation. 60% of the younger generations of both patients and professionals support the use of technology in healthcare. 71% would like to engage healthcare through a mobile application or interface.

Adopting new ideas does not necessarily need large technology investment. Providing a solution to findability in a complex multi site environment can be through the adoption of what3words. An innovative solution built from digital methodologies that can provide patients (and staff) with an engaging solution at a low cost.

The patient journey below outlines a simple generic patient flow through a hospital, to which some opportunities have been highlighted with benefits. If you would like to know more about what else we are doing with digital in healthcare contact us.

Admission

 

Leave A&E

 

Bed allocation

 

Pharmacy

 

Home

 

Transfer to ward

 

Less urgent injuries and illness

 

Urgent injuries and illness

 

Waiting time based on process of test results and required decision on best treatment

 

Further investigation required to assess the injury or illness

 

Exit A&E after treatment or referral to other service outside of the hospital

 

Patients requiring further treatment are admitted to a ward

 

Major injuries

 

Tests

 

Brought to A&E via

emergency services

Ambulance

 

Hand over

 

Resucitation

 

Registration

 

Assessment

 

See and treat

 

Minor injuries

 

Self attend A&E

 

Nurse assess urgency of injury or illness

 

Confirmation of emergency services assessment

 

Assessment and treatment in one step

 

Life threatening injuries and illness (immediate attention)

 

Waiting time based on order of arrival

 

Waiting time based on order of urgency

 

Home

 

Treatment

 

Diagnostic

 

Surgery

 

Therapeutic

 

Support

 

Pharmacy

 

Assessment

 

Discharge

 

Information dashboards
Operational dashboards presenting and visualising relevant information and data live, for management, process and financial measures.
Reduce average lengths of stay and increases the number of patients seen
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Automated tracking
Increase the effectiveness of patient care, staff utilisation and commercial measurements while bringing about reductions in cost.
Streamline access points to services and specialists
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Dynamic workforce
Improve planning and scheduling of services and staff by improving processes and adopting workforce management technology.
Reduce variability in care between specialisms
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Social media
Utilising social media platforms to better engage with patients and staff. Reducing cost, improving engagement and communication.
Improved decision making across all departments
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Care optimisation
Automation of both clinical and administrative processes through process evaluation, optimisation and adoption of technology.
Continuous operational and productivity improvements
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Intelligent buildings
Building Information Modelling (BIM) can be utilised beyond construction of a new hospital. Once established it can be used to manage utilities, space and building operations.
 
An integrated, single-source of information across the entire health environment, providing a coordination point for smart devices, energy management, such as smart lighting and utilities management.
Get in touch

email: amccallum@collinsongrant.com

mobile: 07715 495724

London

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London
SW1Y 4JS

Telephone: +44 20 7661 9382

Manchester

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Aviary Road
Manchester
M28 2WF

Telephone: +44 161 703 5600